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PRIVACY POLICY

 

Last updated: 19.12.2025

 

This Privacy Policy explains how the ÇIKA Platform (“we”, “us”, “our”) collects, uses, stores, and protects your personal data.

By using ÇIKA, you consent to the practices described in this Privacy Policy.

1. Information We Collect

 

We collect the following categories of personal data:

 

Identity Information

  • Name

  • Surname

  • Age (optional)

 

Contact Information

  • Email address

  • Phone number (if provided)

 

Account Information

  • Login details

  • Profile information

  • Preferences

 

Usage Information

  • Actions performed within the platform

  • Content and features accessed

  • Interactions with community features and third-party services

 

Technical Information

  • Device type

  • Browser type

  • IP address

  • Operating system

 

Payment Information

 

Payments are handled securely by:

  • Stripe

  • Apple App Store

  • Google Play Store

 

ÇIKA does not store full payment card details on its servers.

 

Marketing Information

  • Email preferences

  • Content engagement

  • Community participation

2. How We Use Your Information

 

We use personal data to:

  • Create and manage your ÇIKA account

  • Facilitate access to digital content, community features, and independent third-party professionals through the platform

  • Process subscriptions and payments

  • Personalize your platform experience

  • Improve platform functionality and develop new features

  • Communicate updates, newsletters, and support information

  • Ensure platform security and prevent fraud

  • Comply with legal and financial obligations

 

Platform Role Clarification

 

ÇIKA Wellness acts solely as an intermediary digital platform.

We do not provide medical advice, diagnosis, treatment, or healthcare services.

 

All medical and wellness services are provided independently by third-party professionals who are not employees, agents, or representatives of ÇIKA.

3. Legal Basis for Processing

 

We process personal data based on the following legal grounds under GDPR Article 6:

  • Contract: To provide access to platform features and paid services

  • Consent: Marketing communications and cookies

  • Legitimate Interests: Platform improvement, analytics, and security

  • Legal Obligation: Tax, accounting, and regulatory compliance

4. Sharing Your Information

 

We may share personal data with trusted third parties only as necessary:

 

Payment Processors

  • Stripe

  • Apple

  • Google

 

Platform & Infrastructure Providers

  • Kajabi

  • Cloudflare

  • Google Workspace

 

Analytics Providers

  • Google Analytics (anonymous usage data)

 

Service Providers

  • IT support

  • Customer support

  • Security providers

 

Legal Compliance

  • Authorities or regulators when required by law

 

We never sell your personal data to third parties.

 

Professional Service Providers

 

When users interact with doctors or wellness professionals through the platform, any information shared during consultations is exchanged directly between the user and the professional.

 

ÇIKA does not access, store, review, or control medical records, diagnoses, prescriptions, or treatment information.

5. Data Security

 

We implement industry-standard security measures, including:

  • Encrypted data transmission

  • Secure servers

  • Access control systems

  • Firewalls and monitoring tools

  • Fraud prevention mechanisms

  • Periodic internal security reviews

6. Data Retention

 

We retain personal data only for as long as necessary:

  • Account data → while your account remains active

  • Payment records → 5–7 years (legal requirement)

  • Technical logs → up to 24 months

  • Marketing data → until consent is withdrawn

7. International Transfers

 

Your data may be processed outside the European Economic Area (EEA).

When this occurs, we apply appropriate safeguards, including:

  • EU Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Secure and encrypted infrastructure

 

All partners are required to comply with GDPR standards.

8. Your Rights

 

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request data erasure (“Right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Receive a copy of your data (data portability)

 

To exercise your rights, contact us at:

support@cikawellness.com

9. Cookies

 

We use cookies to:

  • Ensure essential platform functionality

  • Improve performance

  • Analyze usage

  • Store user preferences

 

For more information, please see our Cookies Policy.

10. Third-Party Links

 

Our platform may contain links to third-party websites or services.

ÇIKA is not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically.

Material changes will be communicated via email or platform notification.

12. Contact Us

 

For questions regarding this Privacy Policy, contact:

support@cikawellness.com

13. Health & Medical Disclaimer

 

ÇIKA Wellness is not a healthcare provider and does not provide medical advice, diagnosis, or treatment.

 

The platform functions solely as a digital intermediary connecting users with independent medical and wellness professionals.

Any medical or health-related services are provided exclusively by third-party professionals who operate independently from ÇIKA.

 

ÇIKA does not process special category health data as defined under GDPR Article 9 and does not store or manage medical records.

All responsibility for medical decisions, consultations, diagnoses, treatments, and outcomes rests solely with the professional and the user.