TERMS & CONDITIONS

 Last Updated: August 19, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the ÇIKA platform, including the ÇIKA website, mobile applications, digital content, memberships, subscriptions, community features, marketplace functionality and related services (collectively, the “Platform”).

The Platform is operated by Reine OÜ (“ÇIKA”, “we”, “us”, or “our”).

By accessing the Platform, creating an account, purchasing a subscription or using ÇIKA, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

Use of the ÇIKA mobile application is also subject to the applicable ÇIKA Terms of Use / End User License Agreement (EULA).

Personal data is processed in accordance with the ÇIKA Privacy Policy.

1. PLATFORM ROLE AND SERVICES

ÇIKA is a digital wellness, lifestyle, content, media, community and marketplace platform.

Depending on the services available at a particular time, ÇIKA may provide access to:

• digital wellness, fitness and lifestyle content;
• live and recorded training sessions;
• courses and educational materials;
• memberships and subscription-based content;
• digital publications and media content;
• community features;
• platform and marketplace functionality;
• information about and access to doctors, wellness professionals, trainers, specialists and other independent professionals;
• partner businesses and partner offers; and
• other digital services and functionality made available through the Platform.

Digital content, memberships, courses, programs, media, community functionality and other services produced or provided directly by ÇIKA are services of the Platform.

Professional medical, health, wellness or other specialist services offered by independent professionals are separate services provided by those professionals.

ÇIKA may facilitate access, discovery, communication or booking between users and independent professionals without itself becoming the provider of the professional service.

2. ELIGIBILITY AND ACCOUNT CREATION

You must be at least 18 years old and legally capable of entering into these Terms to independently create an account or purchase services through the Platform.

You agree to provide accurate, current and truthful information when creating or using an account.

You are responsible for:

• maintaining the confidentiality of your account credentials;
• taking reasonable steps to protect your account from unauthorized access; and
• notifying ÇIKA if you believe your account has been compromised.

Accounts are personal and must not be sold, transferred, impersonated or used fraudulently.

ÇIKA may restrict, suspend or terminate an account where reasonably necessary because of fraud, security concerns, unlawful activity, abuse of the Platform or a material violation of these Terms.

3. DIGITAL CONTENT, MEMBERSHIPS AND PLATFORM FEATURES

ÇIKA may provide digital content including videos, live sessions, recorded sessions, articles, publications, courses, training programs, educational materials, interviews and community content.

Certain content or functionality may be available only through a paid membership, purchase or subscription.

Unless expressly stated otherwise, ÇIKA content is provided for general informational, educational, fitness, wellness, lifestyle and entertainment purposes.

Platform features, programs, instructors, content and functionality may evolve over time.

ÇIKA may add, update, replace, modify or discontinue particular features or content where reasonably necessary.

Where a material change significantly affects a paid service, ÇIKA will provide notice or remedies where required by applicable law.

4. INDEPENDENT PROFESSIONALS AND MEDICAL SERVICES

Doctors, wellness professionals, trainers, specialists, consultants and partner businesses accessible through ÇIKA may operate as independent service providers.

Unless expressly stated otherwise, they are not employees, agents or representatives of Reine OÜ.

Medical consultations displayed or facilitated through ÇIKA are delivered by the relevant independent medical professional.

ÇIKA itself does not provide medical diagnosis, medical treatment or emergency medical services.

Independent professionals are responsible for their own:

• professional qualifications and licenses;
• professional advice and judgment;
• consultations and services;
• diagnoses and treatments where legally permitted;
• compliance with professional and regulatory obligations; and
• conduct in connection with their independent services.

Where ÇIKA indicates that a professional is licensed, certified or verified, such information is based on the documentation or information made available for review. Such status does not constitute a guarantee of any particular medical, health, wellness or other outcome.

ÇIKA does not control the clinical or professional judgment of an independent provider.

Any professional relationship created between a user and an independent professional remains between those parties.

5. HEALTH, FITNESS AND WELLNESS DISCLAIMER

General wellness, fitness, lifestyle or educational content provided directly by ÇIKA does not constitute individualized medical advice, diagnosis or treatment.

The Platform is not a substitute for appropriate professional healthcare.

Participation in exercise, fitness and wellness activities may involve physical exertion and inherent risks.

Before participating, users should consider their health, physical condition, injuries, pregnancy, medications, limitations and individual circumstances.

Where appropriate, users should consult a qualified healthcare professional before beginning a new exercise, fitness or wellness program.

Users are responsible for selecting a level of participation appropriate to their condition and abilities.

If you experience pain, dizziness, breathing difficulty, faintness, unusual discomfort or other concerning symptoms, stop the activity and seek appropriate medical assistance.

The Platform must not be used as an emergency medical service.

For a medical emergency, contact the appropriate local emergency services immediately.

6. SUBSCRIPTIONS

Certain ÇIKA content, memberships, courses, programs or functionality may require a paid subscription.

Before purchasing a subscription, users will be presented with the applicable subscription information, including the subscription title, duration and price.

Available subscription periods and prices may vary.

Where a subscription is identified as auto-renewable, it will automatically renew according to its applicable billing period unless cancelled before renewal in accordance with the rules of the payment channel through which it was purchased.

Apple App Store

Subscriptions purchased through the Apple App Store are billed through the user’s Apple ID account and are managed in accordance with Apple’s applicable subscription rules.

Users must manage or cancel Apple subscriptions through the applicable Apple subscription-management process.

Google Play Store

Subscriptions purchased through Google Play are billed through the user’s Google account and are managed in accordance with Google’s applicable subscription rules.

Users must manage or cancel Google Play subscriptions through the applicable Google subscription-management process.

Website or Direct Purchases

Subscriptions or services purchased directly through the ÇIKA website may be processed through third-party payment providers such as Stripe.

Cancellation or billing requests relating to direct website purchases should follow the instructions provided at the time of purchase or may be directed to:

support@cikawellness.com

Cancellation of an auto-renewable subscription prevents future renewals but does not normally terminate access during a subscription period that has already been paid for, unless applicable law or the relevant payment provider requires otherwise.

Deleting a ÇIKA account does not automatically cancel an active subscription managed through Apple or Google.

A store-managed subscription must be cancelled separately through the applicable Apple or Google account.

7. PAYMENTS

Payments may be processed by third-party payment providers, including:

• Apple App Store;
• Google Play Store;
• Stripe; and
• other payment processors disclosed to the user at the time of purchase.

Payment processing is also subject to the applicable terms and privacy practices of the relevant payment provider.

Where payment information is entered directly with a third-party payment processor, ÇIKA does not store the user’s full payment-card details.

Users are responsible for ensuring that payment and billing information supplied to the relevant payment provider is valid and current.

8. CANCELLATIONS, REFUNDS AND CONSUMER RIGHTS

Cancellation, refund and withdrawal rights may depend on:

• the purchase channel;
• the type of digital content or service purchased;
• whether performance or access has already begun;
• the rules of the relevant payment provider; and
• applicable consumer law.

Purchases made through Apple are subject to Apple’s applicable billing and refund procedures.

Purchases made through Google Play are subject to Google’s applicable billing and refund procedures.

Requests relating to purchases made directly through ÇIKA may be submitted to:

support@cikawellness.com

Except where required by applicable law or the relevant payment provider’s rules, cancellation does not automatically create a right to a refund for services or subscription periods already supplied.

Statutory Withdrawal Rights

Nothing in these Terms limits any mandatory statutory withdrawal or cancellation right available to a consumer.

Consumers in the European Economic Area and other jurisdictions may have statutory rights relating to distance contracts, including a withdrawal period where applicable.

Where applicable law permits digital content or digital services to begin during a statutory withdrawal period, any limitation or loss of a withdrawal right will apply only where all legally required conditions have been satisfied, including any required express request, consent or acknowledgement by the consumer.

Mandatory consumer rights that cannot legally be waived remain fully applicable.

9. COMMUNITY AND USER CONTENT

Where ÇIKA allows users to post, upload, submit or share content, users remain responsible for the content they provide.

Users must not upload, publish or distribute content that:

• is unlawful or fraudulent;
• infringes intellectual-property, privacy or other legal rights;
• contains threats, harassment or abuse;
• intentionally misleads other users;
• contains malicious software or harmful code; or
• otherwise violates these Terms or applicable law.

Users retain ownership of content they create.

Where user content is submitted for display or sharing through the Platform, the user grants Reine OÜ a non-exclusive, worldwide, royalty-free license to host, store, reproduce and display that content solely to the extent reasonably necessary to operate the relevant Platform functionality.

ÇIKA may moderate, restrict or remove content where reasonably necessary to protect users, enforce these Terms, maintain Platform security or comply with applicable law.

10. USER CONDUCT

You agree not to:

• misuse or exploit the Platform;
• access or attempt to access systems or accounts without authorization;
• interfere with Platform security or functionality;
• impersonate another person or organization;
• distribute malware or harmful code;
• scrape or systematically extract protected content without authorization;
• circumvent subscription, payment, access or security controls;
• harass, threaten, abuse or harm other users;
• use the Platform for fraudulent or unlawful activity; or
• commercially exploit protected ÇIKA content without authorization.

A material violation may result in restriction, suspension or termination of access, subject to applicable law.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the Platform and its content — including the ÇIKA name, branding, trademarks, logos, software, interfaces, designs, graphics, photographs, videos, publications, training materials, written content and other materials — are owned by or licensed to Reine OÜ.

These materials are protected by applicable intellectual-property laws.

Access to ÇIKA grants users a limited, personal, non-exclusive and non-transferable right to use the Platform and its content for their intended personal use.

No ownership or intellectual-property rights are transferred to the user.

Without appropriate authorization, users may not reproduce, record, redistribute, publish, sell, modify, commercially exploit or create unauthorized derivative works from protected ÇIKA content.

Third-party trademarks and materials remain the property of their respective owners.

12. THIRD-PARTY SERVICES, TECHNOLOGY AND LINKS

The Platform may use or integrate third-party technology and may contain links to independent websites, applications, professionals, businesses, payment processors or other external services.

Such third-party services may be governed by their own terms and privacy practices.

ÇIKA is not responsible for the independent content, conduct or services of third parties that it does not control, except where responsibility is imposed by applicable law.

Users are responsible for reviewing applicable third-party terms where relevant.

13. PRIVACY AND DATA PROTECTION

Personal data is processed in accordance with the ÇIKA Privacy Policy and applicable data-protection law.

The Privacy Policy explains, among other things:

• what information is processed;
• why information is processed;
• how information is used;
• applicable disclosures to service providers or third parties;
• data retention;
• users’ privacy rights; and
• how privacy or deletion requests may be submitted.

The Privacy Policy is made available through the ÇIKA website and mobile application.

14. ACCOUNT DELETION

Users may request deletion of their ÇIKA account through the account-deletion functionality made available by the Platform or through the applicable support process.

Account deletion may result in permanent loss of access to account content and Platform functionality.

Certain information may continue to be retained where required or permitted for legal, accounting, fraud-prevention, security, dispute-resolution or legitimate record-keeping purposes.

As stated above, deleting a ÇIKA account does not automatically cancel an active Apple or Google subscription.

15. PLATFORM AVAILABILITY

ÇIKA aims to provide reliable access to the Platform but cannot guarantee uninterrupted or error-free operation at all times.

Temporary interruptions may occur because of:

• maintenance;
• updates;
• security requirements;
• third-party service interruptions;
• network or infrastructure failures; or
• circumstances outside ÇIKA’s reasonable control.

Nothing in this section affects mandatory consumer rights concerning digital services.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Reine OÜ is not responsible for losses resulting solely from:

• professional services independently provided by third-party professionals;
• independent professional advice, diagnosis or treatment;
• acts or omissions of third parties outside ÇIKA’s reasonable control;
• external websites or third-party services;
• unauthorized account use caused by a user’s failure to reasonably protect account credentials; or
• temporary technical interruptions outside ÇIKA’s reasonable control.

ÇIKA does not guarantee any particular medical, health, fitness, wellness, professional or commercial result.

Where liability may lawfully be limited, Reine OÜ will not be liable for indirect or unforeseeable losses that were not reasonably foreseeable in connection with the relevant service.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes or limits mandatory consumer rights.

17. RESPONSIBILITY FOR MISUSE

Users are responsible, to the extent permitted by applicable law, for losses or claims caused by their own:

• unlawful use of the Platform;
• intentional misuse of the Platform;
• infringement of third-party rights; or
• material violation of these Terms.

Nothing in this section creates obligations for consumers beyond those permitted by mandatory law.

18. CHANGES TO THE PLATFORM OR THESE TERMS

ÇIKA may update these Terms where reasonably necessary because of:

• changes to Platform functionality or services;
• new products or features;
• changes in applicable laws or regulations;
• security requirements; or
• changes involving relevant third-party services.

The latest version will be identified by the Last Updated date.

Where a change materially affects users and applicable law requires notice, ÇIKA will provide appropriate notice through email, the Platform or another suitable method.

Where applicable law requires express consent to a change, continued use alone will not replace such required consent.

19. GOVERNING LAW AND CONSUMER PROTECTION

These Terms are governed by the laws of Estonia.

However, where you use the Platform as a consumer, this choice of law does not deprive you of mandatory consumer protections that cannot contractually be excluded and that may apply to you under the laws of your country or region of habitual residence.

Any dispute will be handled before a court or competent authority having jurisdiction under applicable law.

Nothing in these Terms restricts any mandatory right a consumer may have to bring or defend proceedings before a competent court or to use an available consumer dispute-resolution mechanism.

20. RELATIONSHIP WITH THE EULA AND OTHER POLICIES

These Terms govern the general use of the ÇIKA Platform and services.

The ÇIKA Terms of Use / End User License Agreement (EULA) governs the license and use of the ÇIKA mobile application.

The ÇIKA Privacy Policy governs the processing of personal data.

Terms relating specifically to Apple, Google or another payment or distribution provider may also apply to purchases or services processed through that provider.

If there is a conflict concerning specifically the licensing or use of the mobile application, the EULA will govern that issue unless applicable law requires otherwise.

21. GENERAL PROVISIONS

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Failure by ÇIKA to immediately enforce a provision does not constitute a waiver of that provision.

Nothing in these Terms creates an employment, agency, partnership or joint-venture relationship between Reine OÜ and an independent professional solely because that professional is accessible through the Platform.

22. COMPANY AND CONTACT INFORMATION

The ÇIKA Platform is operated by:

Reine OÜ
Sakala tn 7-2
Kesklinna linnaosa
Tallinn 10141
Estonia

Public Contact Telephone: +355 69 443 5000
Email: info@cikawellness.com
Support: support@cikawellness.com

For questions, complaints, billing enquiries or other matters concerning these Terms or the ÇIKA Platform, please contact:

support@cikawellness.com

© 2026 ÇIKA.