REFUND POLICY
Last updated: 20.11.2025
This Refund Policy applies to all purchases made through the ÇIKA Platform, including membership subscriptions, coaching sessions, and digital services.
1. Subscription Payments
All subscription payments (monthly or yearly) are non-refundable, as access to digital content is provided immediately after purchase.
We do not offer refunds for:
• Partial subscription periods
• Late cancellations
• Failure to use the platform
2. Apple App Store & Google Play Purchases
If your subscription was purchased through:
• Apple App Store
• Google Play Store
Then refunds must be requested directly from Apple or Google, following their refund policies.
We cannot process refunds for payments made through third-party stores.
3. Coaching & Expert Services
1:1 coaching sessions booked through ÇIKA are non-refundable, unless:
• The coach fails to deliver the service
• The session is cancelled by the provider
Members may reschedule sessions according to each coach’s terms.
4. Technical Issues
If you cannot access the platform due to a verified technical problem on our side, we may:
• Extend your membership
or
• Offer platform credits
Refunds are not guaranteed.
5. Unauthorized Charges
If you detect unauthorized transactions, contact:
• Apple
• Stripe (via your bank/card provider)
We cannot reverse charges not processed directly by us.
6. Contact Us
For refund questions, email us:
support@cikawellness.com
